Nivaona Return & Exchange Policy (Version 1.1 - Last Updated [8.12.2024])

At Nivaona, your satisfaction with our products is our top priority. This policy is designed to ensure a seamless and fair process for returning or exchanging items.

Return & Exchange Conditions

  1. Return Window: You have 30 days from the date of receipt to return or exchange an item.
  2. Condition of Items: Items must be returned in their original condition, unused, unaltered, with all tags and packaging intact. Proof of purchase is necessary.
  3. Non-Returnable Items: Perishable goods, custom-made products, and items purchased on sale are not eligible for return or exchange. Contact us for specific queries.

Refunds

  1. Processing & Transfer Time: Refunds are processed within 1-3 business days after receipt and inspection of the return. The time it takes for the refund to appear in your account depends on your payment method.
  2. Method of Refund: Refunds will be issued to the original payment method.

Exchanges

  • To request an exchange, please email support@nivaona.com. Availability of replacement items is subject to stock.

Shipping Costs

  1. Customer's Responsibility (Change of Mind): The customer covers return shipping costs for items returned in good condition.
  2. Damaged or Incorrect Items: If your item is damaged or incorrect, Petalport covers the return shipping. Please send photographic evidence to support your claim.

Additional Information

  • Handling Fees: No handling fees are charged for returns or exchanges.
  • Shipping Receipt: Keep your shipping receipt until the return process is complete.
  • Return Confirmation: You will be notified via email once we receive and process your return.
  • Limitation of Liability: Petalport is not liable for items lost or damaged during return shipping. We recommend using a trackable shipping service.
  • Policy Updates: This policy may be updated periodically. Please review it regularly.
  • Contact Us: If you have questions, contact us at support@nivaona.com or +86 13016622214.
  • Feedback: Your feedback on our return process is appreciated and helps us improve.

We are committed to ensuring that your experience with Nivaona is satisfying and hassle-free. Thank you for choosing us for your needs!