Shipping Policy

Last updated: Jan 10, 2024

Thank you for shopping with Nivaona! We are committed to delivering your products efficiently and securely. Below you will find detailed information about our shipping procedures and policies.

Contact Information

  • Address: Petalport, Foshan Shunde Port, Chencun Zhen Huijin Huating A51, Foshan, Guangdong, China
  • Cellphone: +86 13016622214
  • Email: support@nivaona.com

Shipping Options

We offer two shipping options to accommodate your needs:

  1. Standard Shipping

    • Estimated Delivery: Within 10-20 business days after order processing.
    • Rate: $4.21 USD (fixed rate).
    • Carrier: YunExpress
    • Order Processing Time: Approximately 1-3 business days.

  2. Express Shipping

    • Estimated Delivery: Within 5-10 business days after order processing.
    • Rate: $12.99 USD (fixed rate).
    • Carrier: YunExpress
    • Order Processing Time: Approximately 1-3 business days.

Shipping Destination

  • Currently, we ship exclusively to the United States.

Taxes and Additional Charges

  • Please be aware that our shipping rates do not include taxes or potential import fees. These additional charges, where applicable, are the responsibility of the customer.

Tracking Your Order

  • Upon shipment, you will receive a tracking number via email, allowing you to monitor the progress and estimated delivery date of your order.

Questions or Concerns

  • Should you have any inquiries or require assistance regarding your order or our shipping policy, please contact us at support@nivaona.com or call +86 13016622214.

At Nivaona, we are dedicated to ensuring a smooth and prompt delivery of your orders. We appreciate your trust in us for your needs!